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Early renewal of largest outsourcing contract demonstrates value of integrated facilities management services
Banking and financial services firm HSBC has extended the assignment for JLL
(NYSE:JLL) to provide facilities management services across HSBC's 55
million-square-foot global real estate portfolio for an additional three
years beyond the original five-year term. JLL will remain HSBC's
global provider until 2021.
The extension to this agreement, the
largest global facilities management outsourcing contract in the
financial services industry, allows both parties to build on the
transformation that has taken place since 2013 and to deliver further
savings. JLL's global approach has provided consistent service delivery
and global visibility of cost, compliance, and performance. A key
factor in achieving these results is the consolidation from 1,300
facilities management (FM) suppliers to one, JLL, covering 97% of the
worked in partnership with HSBC to improve service, lower risk, and
reduce costs," said Bill Thummel, Global Account Director. "Employees'
satisfaction with the service provided has increased steadily over the
past two years, the management and control of key risks has been
significantly enhanced, and sustainable savings created for the Bank are
in excess of the initial target of USD50m."
are able to commit to saving HSBC more money because we can see the
value of the data we have collected and the tools we have developed,"
Thummel added. "This data will help us deliver more efficiently and
“We’re delighted to be further strengthening our global partnership,” said Jordi Martin, CEO Corporate Solutions, Asia Pacific, JLL. “As a team, we look forward to continuing the journey with HSBC both in Asia Pacific and across the globe, delivering integrated facilities management to their banking platform.” About JLLJLL
(NYSE: JLL) is a professional services and investment management firm
offering specialized real estate services to clients seeking increased
value by owning, occupying and investing in real estate. A Fortune 500
company with annual fee revenue of $4.7 billion and gross revenue of
$5.4 billion, JLL has more than 230 corporate offices, operates in 80
countries and has a global workforce of approximately 58,000. On behalf
of its clients, the firm provides management and real estate outsourcing
services for a property portfolio of 3.4 billion square feet, or 316
million square meters, and completed $118 billion in sales, acquisitions
and finance transactions in 2014. Its investment management business,
LaSalle Investment Management, has $57.2 billion of real estate assets
under management. JLL is the brand name, and a registered trademark, of
Jones Lang LaSalle Incorporated. For further information, visit www.jll.com.
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