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Jones Lang LaSalle launches new global outsourcing centre in the Philippines for property services

Manila Shared Services Centre to offer global helpdesk and vendor management services for Jones Lang LaSalle clients


SINGAPORE, 03 July 2013 – Jones Lang LaSalle today announced the opening of a new shared services centre in the Philippine capital of Manila, supporting the delivery of helpdesk functions and vendor management services for the firm’s clients across the world. Based in Bonifacio Global City, the centre has been launched in response to a growing demand from businesses for increased productivity from their corporate real estate portfolios.
Setting a new benchmark in sophisticated multiple-service centres for real estate, the centre is expected to process over 700,000 work orders each year via phone and online requests. These will include requests for repairs and maintenance, relocations, security, incident management and workplace services. The centre will also support vendor management, contract and major procurement activities for Jones Lang LaSalle’s clients in Asia Pacific, US and Europe.
The Philippines is already a well-established hub for business process outsourcing and the new centre will take advantage of the country’s strong infrastructure and language capabilities coupled with low operating costs, reflecting the importance of business function location in productivity and margin improvement.
Jordi Martin, Chair of the Integrated Facilities Management (IFM) Global Board for Jones Lang LaSalle said, “Companies are increasingly seeking innovative partners in corporate real estate that can help them achieve their strategic goals and deliver best practice. In fact, this was one of the most interesting findings from our recent Global Corporate Real Estate Trends 2013 report, showcasing the extent to which real estate outsourcing is increasing across more diverse geographies, sectors and functions.”
“By centralizing our helpdesk services, we can meet our clients’ demands for a global support system that is both consistent and cost effective and, in turn, facilitate improvements in productivity,” he added

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Notes to editors
About Jones Lang LaSalle Corporate Solutions:
A leader in the real estate outsourcing field, Jones Lang LaSalle’s Corporate Solutions business helps corporations improve productivity in the cost, efficiency and performance of their national, regional or global real estate portfolios by creating outsourcing partnerships to manage and execute a range of corporate real estate services. This service delivery capability helps corporations improve business performance, particularly as companies turn to the outsourcing of their real estate activity as a way to manage expenses and enhance profitability.
About Jones Lang LaSalle :
Jones Lang LaSalle (NYSE:JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. With annual revenue of $3.9 billion, Jones Lang LaSalle operates in 70 countries from more than 1,000 locations worldwide. On behalf of its clients, the firm provides management and real estate outsourcing services to a property portfolio of 2.6 billion square feet and completed $63 billion in sales, acquisitions and finance transactions in 2012. Its investment management business, LaSalle Investment Management, has $47.7 billion of real estate assets under management.
Jones Lang LaSalle has over 50 years of experience in Asia Pacific, with over 25,400 employees operating in 76 offices in 14 countries across the region. The firm was named ‘Best Property Consultancy’ in nine Asia Pacific countries at the International Property Awards Asia Pacific 2012, in association with HSBC, and was named the number one real estate advisory firm in Asia Pacific in the Euromoney Real Estate Awards 2012. 


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